Last updated 7 August 2026 · CampusRizz
CampusRizz sells “credits” — a digital, in-app virtual currency used to open conversations. This policy explains that credit purchases are final, and the limited payment-error cases where money is returned. It applies to all purchases made through the app.
Creating an account, browsing, and sending requests are free for everyone, and female users are never charged. Credits are only ever relevant to male accounts: one credit is consumed the moment a conversation becomes mutual (when a request is accepted). Credits are a digital good delivered instantly to your account balance at the time of a successful payment.
Credits are a digital good delivered to your account instantly on payment. Because of this, all credit purchases are final and non-refundable — we do not offer refunds for purchased credits, for unused credits sitting in your balance, or for credits already spent to open a conversation, once a payment has gone through successfully.
The only exceptions are genuine payment errors, which we will always correct: a payment was charged but the credits were never added to your account; you were charged more than once for the same order (a duplicate transaction); or a payment was made without your authorisation. In those cases — and in any case where a refund is required under applicable law — we will return the affected amount. See Section 4.
There is no subscription and nothing auto-renews, so there is nothing to “cancel” in the recurring sense — you simply choose whether or not to buy a credit pack. Credits do not expire. You can stop using CampusRizz at any time, and you can delete your account and its associated data from Settings whenever you like.
If you hit one of the payment errors described in Section 2 (a charge where no credits arrived, a duplicate charge, or a charge you did not authorise), email us at campusrizz.team@gmail.com from the email address on your CampusRizz account within 7 days of the transaction. Include the payment/transaction ID from your confirmation and a short description. Where a correction is due, we process it back to your original payment method, typically within 5–7 business days, depending on your bank or card issuer.
All prices are shown in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise. The price shown to you at checkout is the price that applies. Current credit-pack prices are listed on our Pricing page.
For any refund or billing question, contact campusrizz.team@gmail.com, or see our Contact page. This policy is governed by the laws of India and should be read together with our Terms of Use & Privacy Policy.